Contact Us

You may get a faster response if you use our Live Chat Help located at the bottom corner.

Phone: 0800 227 484
Fax: 0800 001 477
Email Address:
Postal Address: P O Box 11187, Ellerslie, Auckland 1542

We are open during standard business hours:

Monday:         8.30am – 5.30pm
Tuesday:         8.30am – 5.30pm
Wednesday:   8.30am – 5.30pm
Thursday:       8.30am – 5.30pm
Friday:            8.30am – 5.30pm

Unfortunately, we do not operate on Public Holidays.

All supporting documents must be received no later than 2.00pm in order for us to process your application on the same day.
If you apply for a loan over the weekend, your application will be reviewed on the following business day.

Repayment problems?

Click here for assistance on what to do.

Repayment Weaver application

Please click here to request a repayment weaver form.

Financial Hardship application

Please click here to request a hardship application form.


Please click here to make a complaint.


You can contact our independent disputes resolution scheme operated by Financial Services Complaints Ltd (“FSCL”) and approved by the Ministry of Consumer Affairs.

FSCL may be contacted at:
Phone:  0800 347 257

There is no cost for you to use the services of FSCL.
FSCL generally does not deal with complaints about fees or interest charges unless such fees and/or interest charges are not in accordance with your loan agreement.

Please complete this form if you wish to contact us by e-mail.
To assist us in responding promptly to your enquiry, please complete all fields if possible.